InfoHole A blog by Gordon R. Page

160 Reasons To Not Use Etrade UK

I have been trading with Etrade UK quite actively and have about 160 transactions in my account. I was amazed to find out the other day that Etrade UK offers no way to export your account history data, so that you can easily calculate taxes owed etc.

Without an export feature I have had to manually copy and paste the details for each transaction into a spreadsheet in order to calculate my profit/loss and taxes due.

I contacted Etrade about this, and pointed out that their US site (and most other online brokers) offer an export feature but they didn't really seem to care.

Think 160 times before signing up with Etrade UK, or you will regret it come tax time!

Tue, Apr 15, 2008 at 8:27 PM
To: uksupport@etrade.com
Dear Sir or Madam,

I am trying to find out how to download my account/trade history from my account (for import into excel, etc). I see that the US site has this option under "accounts" but the UK equities site does not appear to.

Cheers,
Gordon

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UK Customer Support <uk-customersupport@etrade.com> Tue, Apr 22, 2008 at 9:10 AM
To: Gordon <***********@*.com>
Dear Mr,

Thank you for your email, apologies for the delay in getting back to you. In response to your email with regards to importing account history onto excel, unfortunately we do not offer the facility on our website. However our website is currently undergoing development and we are finding new ways of improving the facilities we offer. Hopefully we can accommodate this feature in the near future.

Should you require any further assistance please contact our client services department on 0845 234 34 34 or <mailto:uksupport@etrade.com>

Kind regards,
Jaynesh Shah
Client Services Representative

E*TRADE Securities Limited
42nd Floor
One Canada Square
Canary Wharf
London E14 5AA
T: 0845 234 34 34

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From: Gordon [mailto:**********@*.com]
Sent: 15 April 2008 20:28
To: #UK Support
Subject: export account history

Gordon <**********@*.com> Tue, Apr 22, 2008 at 11:35 AM
To: UK Customer Support <uk-customersupport@etrade.com>
Dear Jaynesh Shah,

Thank you for your response. I can not stress enough how important this feature is to myself and many other traders. Without an export feature taxes, analysis, etc are all quite impossible (without manually copying the data for each trade) which is very undesirable for active traders. Your American site does offer the feature (detailed here: http://www.armencomp.com/tradelog/etrade.shtml ).

I hope that you implement this feature in the very near future, in the meantime I have applied for an Iweb share trading account and shall move my business across as soon as it is open. I hope that you will forward this email to management, now is not the time for Etrade's offerings (especially when a simple programming fix can solve the issue) to be lacking.

Thank you again for your time.

Kindest Regards,
Gordon

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Gordon<**********@*.com> Mon, Jul 7, 2008 at 6:29 PM
To: UK Customer Support <uk-customersupport@etrade.com>

Please be advised I have moved £***,*** out of this etrade account and will move the remaining funds away from etrade as soon as possible simply because you do not have an EXPORT account history option (your american site does). Without this feature creating tax and profit/loss reports takes hours of manual work.

Hoping you add this feature in the next week.... another customer lost.

Regards,
Gordon